| Metric | Target | Remedy (Service Credit) |
|---|---|---|
| System Availability | 99.99% | 10% credit if uptime < 99.9% in a billing month |
| Core Latency (P99) | < 5ms | 15% credit if average monthly P99 latency > 10ms |
| Support Response | < 1hr (critical) | 5% credit for delayed critical response beyond 1 hour |
Fail-Closed Clause. TrigGuard is architected for deterministic safety. In the event of a breach of the Availability Target, the protocol defaults to no PERMIT (enforcement BLOCKED). Infrastructure integrity is preserved over execution continuity.
Contact
For SLA claims or questions: support@trigguardai.com
TrigGuard AI Ltd. · London, United Kingdom